Call Centre Team Manager
My role is Call Centre Team Manager at the Ticketmaster contact centre in Manchester where I manage a team of sales agents.
Year Joined: 2003
Why did you join the company?
I have worked at Ticketmaster for eight years and started as an inbound sales agent. Over the years I was given the opportunity to progress through the business moving in to the positions of Senior Phone Agent, Call Centre Team Coach and now Call Centre Team Manager. Since starting here I have found that it a great place to work and build a career so I decided to continue working here after finishing my degree.
What do you do in your current job?
No day is ever the same at the Ticketmaster contact centre!
I do everything from monitoring events as they go on sale, checking in with my team each day, planning quality evaluations with my Team Coach to help our team hit their targets and completing meetings/reviews with my team. I often run incentives so I keep everyone updated on their performance and give out any awards that have been won.
I also enjoy taking part in call centre competitions such as the 'Power Hour' in which teams compete against each other to get the most ticket sales - this makes the sales floor very lively.
What is good / different about working here?
Ticketmaster is a great place to work and there are many career opportunities on offer. As I had no previous management experience Ticketmaster provided me with the training and skills necessary to progress into my team manager role.
Its a really nice and friendly atmosphere to work in and we are usually aware of up coming onsales, which is great if you attend a lot of concerts.